Introduction
These Terms and Conditions (“Terms”) govern your access to and use of Eneza Telecom’s website, products, and services, including the Eneza Business Suite.
By accessing or using our services, you agree to be bound by these Terms. If you do not agree, you should not use our services.
About Eneza Telecom
Eneza Telecom (“Eneza”, “we”, “our”, or “us”) provides a suite of business software solutions, including but not limited to accounting systems, messaging platforms, SACCO systems, loan management systems, and cash management tools.
Eligibility and Account Registration
To use our services, you must:
- Provide accurate and complete information during registration
- Maintain the confidentiality of your account credentials
- Be responsible for all activities conducted under your account
We reserve the right to suspend or terminate accounts that contain false information or violate these Terms.
Use of Services
You agree to use Eneza services only for lawful purposes. You shall not:
- Use the platform for fraudulent, illegal, or unauthorised activities
- Interfere with or disrupt system functionality
- Attempt to gain unauthorised access to any part of the platform
- Transmit harmful or malicious code
We reserve the right to restrict or terminate access where misuse is detected.
Service Availability
[Inference] While we aim to provide reliable and uninterrupted services, uptime may be affected by maintenance, upgrades, or external factors beyond our control.We do not guarantee uninterrupted or error-free operation at all times.
Fees and Payments
Eneza operates on a flexible pricing model:
- Certain modules may be provided at no upfront cost
- Charges may apply based on usage (e.g. SMS, transactions, integrations)
- All applicable fees will be communicated clearly before use
You agree to pay all applicable charges in a timely manner.
Failure to make payments may result in suspension or limitation of services.
Intellectual Property
All content, software, systems, and materials provided by Eneza are the intellectual property of Eneza Telecom or its licensors.
You are granted a limited, non-exclusive, non-transferable licence to use the services for business purposes.
You may not:
- Copy, reproduce, or distribute our software or content
- Modify or create derivative works
- Reverse engineer or attempt to extract source code
User Data and Responsibility
You retain ownership of any data you upload or manage within Eneza systems.
You are responsible for:
- Ensuring the accuracy and legality of your data
- Obtaining necessary consent from your customers or users
- Complying with applicable data protection laws
Eneza processes data in accordance with its Privacy Policy.
Third-Party Integrations
Our services may integrate with third-party platforms (e.g. payment gateways, SMS providers, or APIs).
Eneza is not responsible for:
- The performance or availability of third-party services
- Any losses arising from third-party failures
Your use of such services may also be subject to their respective terms.
Limitation of Liability
To the fullest extent permitted by law:
- Eneza shall not be liable for indirect, incidental, or consequential damages
- We are not responsible for loss of profits, data, or business opportunities
- Our total liability shall not exceed the amount paid by you for the services within a specified period
Some limitations may vary depending on applicable legal requirements.
Termination
We may suspend or terminate your access to the services if:
- You breach these Terms
- You fail to pay applicable fees
- Your use poses a risk to the platform or other users
You may discontinue use of the services at any time.
Changes to Services and Terms
Eneza reserves the right to:
- Modify, update, or discontinue any part of the services
- Update these Terms at any time
Continued use of the platform after changes are made constitutes acceptance of the updated Terms.
Governing Law
These Terms shall be governed and interpreted in accordance with the laws of Kenya.
Any disputes arising from these Terms shall be subject to the jurisdiction of Kenyan courts.
Contact Information
For any questions regarding these Terms and Conditions, please contact:
- Email: web@enezatelecom.com
Effective Date
These Terms and Conditions are effective as of 26 March 2026.
